At Metroplex Collision Center, we guide you through every step of the repair process, ensuring transparency, expert care, and timely updates. Below is a detailed breakdown of what you can expect from the moment of the accident to the completion of your vehicle’s repair.
After a car crash, we are available to assist you with immediate towing needs. If your vehicle is not drivable, our trusted partners will transport your vehicle to our shop. If you prefer another towing service, we can assist with recommendations. In many cases, your insurance company may also handle the towing arrangements.
Upon arrival at Metroplex Collision Center, your vehicle undergoes a thorough assessment by our I-CAR certified technicians. This includes a detailed inspection of visible and hidden damages. We carefully document all damage for your insurance claim, using advanced tools and technology to ensure nothing is missed. If your vehicle has ADAS (Advanced Driver Assistance Systems), we also inspect and diagnose any sensor or calibration issues caused by the accident.
We work closely with your insurance company to streamline the repair approval process. Our experienced team handles all the paperwork and negotiates with the adjusters to ensure that every aspect of the repair—parts, labor, and processes—meets the manufacturer’s specifications. If there are any discrepancies between the insurance coverage and the required repairs, we advocate on your behalf to ensure you receive the full coverage for a safe and quality repair.
Once the estimate is approved, we begin the disassembly process. During this phase, any internal or structural damage that was not visible in the initial assessment is identified. If additional damage is found, we immediately contact your insurance company to submit a supplement request. This ensures that your vehicle is repaired correctly without any hidden issues.
If your vehicle’s frame or structural components were compromised in the accident, our technicians use state-of-the-art equipment to bring it back to factory specifications. Our Uni-Liner frame machine ensures precise alignment, and all repairs are performed according to manufacturer standards. Proper structural repair is critical to your vehicle’s safety and performance.
In some accidents, mechanical components like the brakes, suspension, or cooling system may be damaged. Our mechanical repair team assesses and repairs these systems, ensuring that your vehicle is not only cosmetically restored but also safe to drive. This step includes diagnostics and repair for the heating & cooling systems, steering, suspension, and other critical components.
For minor dents and dings, we use Paintless Dent Repair (PDR) techniques to preserve the original factory finish, whenever possible. For more significant damage, our technicians repair or replace panels, making sure everything is straightened, sanded, and prepared for painting.
Once the bodywork is complete, your vehicle moves to our paint department, where we use advanced color-matching technology to ensure a flawless finish. Our certified technicians apply a multi-step process that includes priming, painting, and clear coating for a durable, factory-quality finish. This process ensures that your vehicle looks as good as it did before the accident, if not better.
After painting, your vehicle is carefully reassembled with all parts restored to their proper place. If your vehicle has ADAS features like lane assist, collision detection, or adaptive cruise control, we perform the necessary calibrations to ensure all safety systems are functioning correctly.
Before returning your vehicle to you, we perform a final multi-point inspection to ensure every aspect of the repair meets our high standards of quality. This includes a road test to verify performance, alignment, and safety, as well as a thorough interior and exterior cleaning. We ensure that your vehicle looks and drives as it should before handing over the keys.
Once your vehicle passes our quality control inspection, you are notified that it is ready for pickup. For your convenience, we also offer free vehicle delivery to your home or office. During this time, we review all repairs completed and ensure you are satisfied with the results.
Finally, we assist you with any remaining payments (whether through your insurance or directly), and we provide a comprehensive warranty on all repairs. We stand behind our work, so you can have peace of mind knowing that your vehicle is in good hands.
At Metroplex Collision Center, our goal is not just to repair your vehicle, but to make sure it is safe, reliable, and looks great. From the moment your car arrives at our shop to the final inspection, we are committed to delivering exceptional service and quality workmanship.
